Privacy Policy

Where we get your data from

We collect data in the following ways:

When you give it to us directly – you provide some information and data when placing an order, and when using the contact form.

When you give permission to other organisations to share it with us – you may have given permission for a company, organisation or individual to share your data with us.  This could be if you are looking for advice or information on the services we provide or ask us to contribute to an event or conference.

Dependant on your settings or the privacy policies for social media and messaging services that we use, such as Facebook, Twitter, or LinkedIn, you may give us permission to access information from those accounts or services.

When it is publicly available – this will only include data that you have made publicly available through mechanisms such as Companies House or other online directories.

When you use our website – We use Google Analytics to track and report our website traffic.  The data we receive from Google Analytics is anonymous and cannot be used to identify you.

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

What we collect about you 

The data we collect about depends on why you have provided it.  It will include some or all of the following:

  • Name
  • Address
  • Email address
  • Phone number

What we do with it 

We use your data to:

  • Provide you with the services you have requested – to fulfill orders or engage in a business relationship
  • For Legal purposes – to handle and resolve legal disputes or to enforce the terms of a contract.  By sharing other people’s personal data in relation to your business, you are confirming that they have agreed to have their personal data shared with and used by Technically Well Ltd in accordance with this Statement.

Who we share it with

Our website, email and direct marketing are externally hosted by the following:

  • Siteground
  • WordPress

How we keep it secure and up to date 

In accordance with UK and European data protection laws, we take reasonable measures to secure all personal data.

We assign retention periods to all personal data and review it at regular intervals to ensure its ongoing relevance and accuracy.

Cookies

To use Google Maps, Google sets the following cookies:

  • 1P_JAR
  • CGIC
  • CONSENT
  • DV
  • NID
  • SNID

These are third party cookie and outside of our control. Google’s privacy policy can be found here.

How we uphold you rights 

The General Data Protection Regulation (GDPR) provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

You can request any of the above by emailing us at gem@gemhill.co.uk

You have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe we have not adequately upheld these rights.

Our Data Protection Officer is Gemma Hill (gem@gemhill.co.uk)

Embedded content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookes, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Terms and conditions

Introduction

These terms and conditions set out the terms and conditions between you, the customer, and Technically Well Ltd (“us”, “we”), governing the use of our website and our downloadable digital recordings including the content therein (the “products”). Your use of our website, and purchase, download and use of our products, constitutes your full acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should not use our website or purchase, download or use any of our products.

License and Use

Your purchase of one of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and print or convert the product to an image or vector format for your own storage, retention and reference (the “purpose”), unless expressly stated otherwise.

You agree that under no circumstances shall you use, or permit to be used, any product other than for the aforesaid purpose. For the avoidance of doubt, you shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.

Intellectual Property

All Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Technically Well Ltd, our affiliates or other relevant third parties. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Technically Well

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Technically Well Ltd or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Refunds and Chargebacks

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.

Warranties and Liability

Technically Well Ltd makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

To the maximum extent permitted by law, Technically Well Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

Nothing in these terms and conditions excludes or restricts Technically Well Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Technically Well Ltd.

Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

All notices / communications shall be given to us by email to gem@gemhill.co.uk.

These terms and conditions and the relationship between you and Technically Well Ltd shall be governed by and construed in accordance with the Law of England and Wales and Technically Well Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.